Refund Policy

This Refund Policy applies to Book N Shine — the SHINEE customer app, the Shine Partner business app, and this website — operated by Woltrage, Bihar, India. All payments and refunds are processed through Cashfree.

Customers can cancel a booking through the app before the appointment slot time. Any Shine Coins or Discount Coins used on a cancelled booking are not returned.

If you were charged for a booking that failed or was never confirmed, you are eligible for a full refund to your original payment method.

Partner subscriptions are non-refundable once activated. The only exceptions are a duplicate charge or a failed activation, which will be refunded in full.

Eligible refunds are processed via Cashfree to your original payment method within 5–7 working days.

If you do not arrive for a confirmed booking and did not cancel through the app before the slot time, the booking is treated as completed and is not eligible for a refund.

To request a refund, email hello@shinee.in with your booking or payment reference. For any other questions, contact Woltrage (Book N Shine), Bihar, India at hello@shinee.in.