BOOK N SHINE — Privacy Policy

This Privacy Policy applies to the BOOK N SHINE Android app (also referred to as SHINEE), the customer app for discovering and booking beauty and wellness services. The app is operated by Woltrage, Bihar, India ("we", "us"). A separate policy applies to the SHINE PARTNER business app.

You sign in to BOOK N SHINE with your mobile phone number. We send a one-time password (OTP) by SMS to verify that the number belongs to you. Your phone number is your account identifier. We do not use passwords, email login, or social sign-in.

Profile information: your name, phone number, optional email address, and optional profile photo.

Booking information: the business, service, date and time you book, the amount paid, your booking status (confirmed, completed, cancelled), and your booking history.

Reviews and ratings: if you rate or review a business after a booking, the rating and any review text you write are stored and shown to other users alongside your name.

Referral and rewards: any referral code you apply or share, and your Shine Coins / Discount Coins balance and history.

Support messages: anything you send us when you contact support.

With your permission, the app uses your device's location to show beauty and wellness businesses near you and to sort results by distance. You can deny or revoke location permission in your Android settings; you can then search manually instead.

Device and technical data: when the app connects to our servers we receive standard technical data such as your IP address, device type and operating system version, and a push-notification token used to deliver booking alerts to your device.

App usage: basic records of actions you take in the app (for example bookings created or cancelled) are stored as part of your account activity.

We use your information to create and secure your account (phone + OTP), show businesses near you, create, confirm and manage bookings, process payments, send booking alerts and reminders, display reviews and ratings, run the referral and coin rewards program, respond to support requests, and prevent fraud or misuse.

We send push notifications and/or SMS for account verification (OTP) and booking updates such as confirmations, reminders, and cancellations. You can turn off push notifications in your Android settings; OTP messages are required to sign in.

Payments are processed by Cashfree Payments. When you pay, your payment details are entered on and handled by Cashfree. We do not store your card number, UPI PIN, or bank credentials. We receive and store a payment reference, amount, and payment status for each booking.

Your account data and app content are stored in our backend database hosted on Supabase, which provides our database, authentication, and file storage (for example profile photos). Supabase acts as a data processor on our behalf.

We do not sell your personal information. We share it only as follows:

With the business you book: the business receives your name, phone number, the service booked, and the appointment date and time so they can serve you.

With service providers: Supabase (database, authentication and storage), Cashfree (payment processing), and our SMS provider (OTP and booking messages), each only to the extent needed to provide their service.

Publicly: ratings and reviews you post are visible to other users of the app together with your name.

Legal reasons: when required by Indian law, a court order, or to protect the rights and safety of our users and business.

Data is transmitted over encrypted (HTTPS) connections and stored in access-controlled databases. Access to personal data is limited to staff who need it to operate the service. No system is completely secure, so please keep your phone and SIM safe, as they control access to your account.

We keep your data while your account is active. When you delete your account, your profile and personal data are deleted as described on our Delete Account & Data page. Payment and transaction records may be retained for as long as required by applicable Indian tax and accounting law, and records needed to resolve disputes or prevent fraud may be retained until the matter is closed.

You can delete your account directly inside the app from your Profile (Delete Account), or by emailing hello@shinee.in from the phone number or email linked to your account. Full details are on the Delete Account & Data page.

You can view and edit your profile in the app at any time. You may also request a copy of your personal data, correction of inaccurate data, or deletion of your data by contacting us. We will verify your identity (via your registered phone number) before acting on a request.

BOOK N SHINE is intended for users aged 18 and above. We do not knowingly collect data from children. If you believe a child has created an account, contact us and we will delete it.

We may update this policy as the app changes. The latest version is always available at this address, and significant changes will be announced in the app.

Woltrage (BOOK N SHINE), Bihar, India
Email: hello@shinee.in