About this page
This page explains how to delete your SHINE PARTNER business account and the data linked to it. The app is operated by Woltrage, Bihar, India. For the BOOK N SHINE customer app, see the separate BOOK N SHINE deletion page.
Before you delete
Deleting your account removes your business listing from the BOOK N SHINE customer app. Please complete or cancel any upcoming customer bookings first, and make sure any pending payouts have been received — deletion does not cancel bookings on your behalf, and unused subscription time is not refunded (see our Refund Policy).
Option 1 — Delete your account inside the app
1. Open the SHINE PARTNER app and sign in with your phone number and OTP.
2. Go to your Profile.
3. Tap Delete Account.
4. Confirm the deletion when prompted.
Your account is deleted, your listing is taken offline, and you are signed out.
Option 2 — Request deletion by email
If you can no longer access the app, email hello@shinee.in with the subject "Delete my SHINE PARTNER account" and include the registered mobile number and business name. We will verify that you own the number (for example by sending an OTP to it) and then delete the account. Requests are processed within 7 working days.
What is deleted
Personal data: owner name, phone number, WhatsApp number, email address, and Aadhaar/PAN verification details.
Business information: business name, description, category, address and GPS location, opening hours, services and prices, and payout (bank/UPI) details.
Images and content: all business photos and other images you uploaded.
Account information: your login identity (phone number), push-notification token, referral code link, and any launch-reward or coin balance (forfeited).
Customer and booking information: customer contact details shown to you for bookings are removed from your account, and your booking list is no longer accessible to you. Customer reviews of your business are removed from public view.
What may be retained, and why
Financial records — subscription payments, customer payment references, commission and payout records — are retained for as long as required by applicable Indian tax and accounting law, because we are legally required to keep them. They are kept separately from your deleted profile.
Customers' own booking history: customers who booked with you keep a record of their past appointment (business name, service, date/time) in their own BOOK N SHINE account.
Dispute, fraud or legal records: if there is an open payout dispute, refund, complaint, or legal matter, the related records are retained until it is resolved.
What happens after deletion
Deletion is permanent and cannot be undone. Your listing, photos, services, booking history, earnings dashboard, and any remaining subscription or launch reward period are lost. You can register again later with the same phone number, but you will need to complete verification again and previous data will not be restored.
Contact
Questions about deletion or your data: Woltrage (SHINE PARTNER), Bihar, India — hello@shinee.in