SHINE PARTNER — Privacy Policy

This Privacy Policy applies to the SHINE PARTNER Android app, the business operating and growth platform for beauty and wellness professionals and businesses (salons, parlours, spas, makeup studios, barbershops and similar). With SHINE PARTNER you list your business, manage services and prices, receive and manage customer bookings, track earnings, and get paid. The app is operated by Woltrage, Bihar, India ("we", "us"). A separate policy applies to the BOOK N SHINE customer app.

You sign in with your mobile phone number and a one-time password (OTP) sent by SMS. Your phone number is your account identifier. We do not use passwords or social sign-in.

Owner / professional information: your name, phone number, WhatsApp number, and optional email address.

Business profile: business name, business category, address and GPS location, opening hours, and a description of your business.

Services and pricing: the services you offer, their prices and durations.

Photos: business photos (front and interior) and any other images you upload to your listing.

Verification documents: Aadhaar or PAN card details, used only to verify your identity and business before your listing goes live.

Payout details: bank account number and IFSC, or UPI ID, used to pay you for completed bookings.

Subscription information: your chosen plan, plan period, and payment references for plan purchases.

Referral information: any referral code you used or shared.

When a customer books with you through BOOK N SHINE, the app shows you the customer's name, phone number, booked service, and appointment date and time so you can serve them. You may use this information only to fulfil the booking and communicate about it. Customer ratings and reviews of your business are shown in your app.

We record each booking you receive (service, time, price, status), the commission applied under your plan, payouts made to you, and your earnings history.

Device and technical data: when the app connects to our servers we receive your IP address, device type and operating system version, and a push-notification token used to deliver booking alerts.

App usage: records of actions you take in the app (for example accepting or completing a booking, editing a service) are stored as part of your account activity.

We use your information to create and secure your account, verify your identity and business, publish your listing to nearby customers in the BOOK N SHINE app, deliver and manage bookings, send booking alerts and reminders, calculate commission and process payouts, manage your subscription plan and launch rewards, run the referral program, provide support, and prevent fraud or misuse.

Your business name, category, address and location, opening hours, photos, services and prices, and customer ratings/reviews are shown publicly to customers in the BOOK N SHINE app. Your personal identity documents, payout details, and personal phone number are never shown publicly.

We send push notifications and/or SMS for OTP verification and business events such as new bookings, cancellations, and payout updates. You can turn off push notifications in your Android settings; OTP messages are required to sign in.

Subscription payments and customer payments are processed by Cashfree Payments. Payouts to your bank account or UPI ID are made through Cashfree using the payout details you provide. We store your payout details, payment references, amounts and statuses; card details entered during plan purchase are handled by Cashfree and are not stored by us.

Your account, business, booking and earnings data, and uploaded photos and documents, are stored in our backend hosted on Supabase, which provides our database, authentication, and file storage. Supabase acts as a data processor on our behalf.

We do not sell your personal information. We share it only as follows:

With customers: your public business listing (see "Information shown publicly") and, for a confirmed booking, your business phone/WhatsApp number so the customer can reach you.

With service providers: Supabase (database, authentication, storage), Cashfree (payments and payouts), and our SMS provider (OTP and notifications), each only to the extent needed to provide their service.

Legal reasons: when required by Indian law, a court order, or to protect the rights and safety of our users and business.

Data is transmitted over encrypted (HTTPS) connections and stored in access-controlled databases. Identity documents and payout details are restricted to staff who need them for verification and payouts. Keep your phone and SIM secure, as they control access to your account.

We keep your data while your account is active. When you delete your account, your personal and business data are deleted as described on our Delete Account & Data page. Payment, payout, commission and subscription records may be retained for as long as required by applicable Indian tax and accounting law, and records needed to resolve disputes or prevent fraud may be retained until the matter is closed.

You can delete your account directly inside the app from your Profile (Delete Account), or by emailing hello@shinee.in from your registered number or email. Full details are on the Delete Account & Data page.

You can view and edit your business profile, services, photos and payout details in the app at any time. You may also request a copy of your personal data, correction of inaccurate data, or deletion by contacting us. We verify requests via your registered phone number before acting on them.

We may update this policy as the app changes. The latest version is always available at this address, and significant changes will be announced in the app.

Woltrage (SHINE PARTNER), Bihar, India
Email: hello@shinee.in